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We believe you should understand our information privacy policies prior to providing us with, and that visitors to our Web site should have control over the collection of, any Personal Identifying Information. Making online purchases involves trust, and we place a high priority on security and retaining Personal Identifying Information that you provide us. However, this policy does not apply to companies that Guide For You does not own or control, or to people Guide For You does not employ or manage.
Collection of Information
Personal Identifying Information is only collected when you voluntarily and specifically provide it. Some Personal Identifying Information must be provided to fulfill various requests, and the required information is clearly noted with an asterisk symbol (*) placed by required fields when you purchase travel, complete a profile, participate in a survey, contest or sweepstakes, or contact us. Our web site is intended for use by persons 18 years of age or older.
To purchase travel, we require your full name (as well as the full names of others accompanying you), residence street address, e-mail address, phone number(s) and credit card information including card number, card type, cardholder name and expiration date. You should obtain consent of other individuals who may accompany you prior to providing their names, as they may be unable to view or change any information you provide on their behalf. For specified travel purchases, we may also collect the name of the airline you will use, and flight number(s). When you purchase travel with us, you will receive confirmation of your travel itinerary via e-mail.
Contests and sweepstakes information
Occasionally, we may offer visitors to our site an opportunity to participate in a contest or sweepstakes. Information collected when you participate in a contest or sweepstakes may include your full name, e-mail address, phone number and street address.
On occasion we may also offer visitors to our site an opportunity to participate in surveys. You are under no obligation to respond to any survey, and you may unsubscribe from receiving any survey sent via e-mail by following the unsubscribe instructions in the survey you receive. Information collected when you participate in a survey may include your full name, e-mail address, phone number and street address.
Personal Identifying Information, including your full name, e-mail address and phone number, will be collected when you contact us for technical support, changes, documents, brochures, refunds or general suggestions. We will respond to you by e-mail and/or telephone.
Additional information is collected automatically every time you visit our site, including computer information, Web browser information and “cookies”.
Specific types of technical information from your computer is collected each time you access a page as part of a visit to our site, including your IP address, operating system, Web browser type (i.e. Netscape Navigator or Internet Explorer), screen resolution, and referring Web site (if applicable). This information is collected from your computer’s Web browser and is used to enhance your experience on our site.
Use of Your Information
Collected information is used for a number of purposes, including purchasing travel, contacting us, notifying you in the event of any itinerary changes, providing travel documents, participating in a survey, entering a contest or sweepstakes or improving your overall experience when visiting our site as well as for our own internal purposes.
Information collected when you complete a travel reservation is used to confirm and process your travel reservation, bill your credit card and deliver your travel documents, either via mail or electronically.
From time to time, modifications may be made to your travel itinerary because of unforeseen schedule changes, hotel renovations and business conditions. When such modifications are made, you may be notified by postal mail and/or e-mail to inform you of these modifications and help you make alternative arrangements if necessary.
On occasion you may be invited to subscribe to e-mail newsletters to receive details on special promotions, travel tips, and general information on the destinations we serve. You are under no obligation to subscribe to the e-mail newsletters, or respond to any offers included in the e-mail newsletters, and you may unsubscribe by following the unsubscribe instructions on any e-mail newsletter you receive. Some Personal Identifying Information, including first name, last name and e-mail address, is collected when you subscribe to an e-mail newsletter, and the required information is clearly noted with an asterisk symbol (*) placed by required fields.
Responses to Queries or Suggestions
We will use your e-mail address and/or telephone number to respond when you contact us regarding technical support, changes, documents, brochures, or refunds, or simply provide suggestions.
Improving Your User Experience
Certain types of information is collected based on your navigation of our site in order to better understand and serve our customers. This collected data enables us to modify the site for better navigation and develop featured programs and content that will be of interest to site visitors. Personal Identifying Information is never collected unless you voluntarily and specifically provide it.
To process and provide the services you request, we share your Personal Identifying Information with authorized partners – including airlines, hotels, rental car companies and optional activity operators – and service providers that provide certain services or functions on our behalf. These partners and service providers need information about your profile, as well as your credit card information, to process and confirm your travel reservation. We offer travel products from only reputable hotel, airline, rental car and other travel suppliers, and we strongly discourage partners from disclosing and/or utilizing your information without your permission. You are encouraged to review the privacy policies of any travel suppliers whose products you consider purchasing through our web site.
From time to time, we may utilize a reputable third party to facilitate the delivery of various programs, including e-mail newsletters, surveys and sweepstakes offers. We do not sell or rent Personal Identifying Information to any third-party company, and upon delivery of any programs involving third-party companies, all information is returned to us.
Partners in Business
Legal Disclosure and Disputes
When required by law, we may disclose information we have collected from customers when they purchased travel products or services. In certain cases involving fraud, we may also disclose information against someone who poses a threat to our interests or whose activities could bring harm to others. Additionally, it may become necessary to provide customer information to credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Changes to our Privacy Statement
If you have questions about our Privacy Statement, please contact us.